Lilium Lee Return/Exchange Policy: Merchandise accompanied with sales receipt and in good, original, condition can be returned for charge card credit or store credit within 7 days from date of purchase. Custom Orders, Sale Items, Design Fees, and Holiday Items are Final Sale. Final Sale items are non-refundable/non-returnable and will not be given store credit. Fragile items are sold at this location and have been inspected by our team to ensure they are in good condition. We pack our fragile items with a layer of packing paper but do not guarantee the misuse, abuse, or safety of shipping/handling once it has left our location. Please inspect all items within 24 hours of purchase to inform our store of any manufacturing defects. Once items have left our location we reserve the right to inspect all claims to determine whether or not the item satisfies our return/exchange policy.